Glossary

• ERP (Enterprise Resource Planning): An integrated system for managing all of a company's resources and business processes.

• SO (Sales Order): Document confirming an order from a customer before goods are shipped.

• PO (Purchase Order): An official order document sent to a supplier

• BOM (Bill of Materials): A list of raw materials ("recipe") used to make a product.

• Stocktaking: The proccess of physically counting inventory in a warehouse.

• PR (Purchase Request): An internal request document for the procurement of goods/services.

• Delivery Note: A document accompanying the shipment of goods.