Sales Return Report
Sales Return Reports
This section covers reports related to the process of returns or the sending back of goods from customers.
Report Module Guide: Sales Return Report
Module Location
Sales > Reports > Return Reports > Sales Return Report
Module Objective
The Sales Return Report module is used to generate a detailed list of all return transactions or goods returns made by customers within a specific period. This report is used to monitor, summarize, and analyze sales return activities.
1. Report Parameters (Filter)
The main page of this module is a form containing various parameters to customize the report that will be generated.
Here is an explanation for each parameter:
-
Filter:
-
Use this dropdown to filter the report by the category of the returned product (e.g., RAW MATERIAL).
-
-
Customer:
-
Select the customer scope for the report: All or Selected (Specific Customer).
-
-
Sales Return Date:
-
Specify the From and To date range to define the period of returns to be displayed (e.g., August 1, 2025, to August 31, 2025).
-
-
Show Details:
-
Check this box if you want to get a report with more complete details.
-
2. Steps to Generate the Report
Step 1: Set Report Parameters
Select all the parameters you need, especially defining the Sales Return Date range. 
Step 2: Generate the Report
After all parameters are set, click one of the two buttons in the bottom-left section of the page:
-
Display Report: To preview the return report directly on your screen.
-
Export To MS Excel: To download the report data in an Excel file format.
3. Example of the Report View
After you click, the system will generate a detailed report like the following, which details every return transaction.
Report Explanation: This report will display a list of all sales return documents.
Key Columns:
-
Sales Return Number: The reference number of the return document.
-
Sales Return Date: The date the return occurred.
-
Customer: The name of the customer who made the return.
-
Shipment Note and Sales Order: Reference document numbers from the original sales transaction.
Tips & Important Notes
-
Use this report to analyze return trends, for example, to find out which products or customers have the most frequent returns.
-
This report is a recapitulation of the data input in the Sales Return module. Ensure all return data has been recorded correctly.
-
This report is useful for the Quality Assurance, Sales, and Warehouse teams for further investigation into the causes of returns and for process improvement.