CRM Module

• Opportunity
• Activity
• Complaint Management
• Service Note
• Service Note Inbox
• Service Sheet
• Service Sheet Inbox
• Sales Target
• Sales Target Inbox
• Sales Stage Target Percentage
• Closing Sales Period
• Manage Warranty
• Campaign List
• Activity History Repot
• Current Sales Stage
• Performance Each Account Officer
• Sales Product Target
• Campaign Report
• Campaign Budget Expenses

Opportunity

Module Guide: Opportunity

Module Location

CRM > Opportunity

Module Objective

The Opportunity module is the primary tool for the sales team to track all potential sales transactions or deals. Each "Opportunity" entry represents one potential business deal, which is tracked through various sales stages until the deal is won or lost. This module is crucial for managing the sales pipeline and creating a sales forecast.

1. Main View (Opportunity List)

The main page of this module displays a list of all sales opportunities that exist in the system.

View Explanation

This page provides a general overview of the company's entire sales pipeline.

• Filters: You can search for a specific opportunity using filters based on the Opportunity name/code or a Date From and Date To range.

• Opportunity List: The table below displays all opportunities that match the filters. Its columns include Opportunity, Status, Customer, Sales Stage, Probability, Price, and Account Officer.

• New Button: The primary button to create a new Opportunity entry.

2. Steps to Manage an Opportunity

The following is the complete workflow from creating to updating an Opportunity.

Step 1: Create a New Opportunity

From the Main View, click the New button in the bottom-left corner to open the New Opportunity form.

Step 2: Fill in Opportunity Details (New Opportunity Form)

Fill in all the relevant information on the form that appears. Fields marked with (*) are mandatory.

• Company Name & Contact Person: Select the company name and contact person from the list of registered customers.
  
  
  

• Opportunity Name: Give a specific name for this opportunity, for example: "Production Machine Offer Batch 2".

• List of Item: Select the product or service the customer is interested in.
  
  

• Estimate Closed Date: Enter the estimated date when this deal will be finalized (won or lost).

• Sales Person: Assign the salesperson responsible for this opportunity.
  

  

• Description: Provide additional notes or a description regarding this opportunity.
  
  

• Sales Stage: Select the initial stage of the sales process (e.g., Prospecting, Qualification).

• Price: Enter the estimated total value of this sale.
  
  

• Probability: Enter the percentage chance that this deal will be successful.
  

  

• Status: Select the initial status of the opportunity (e.g., Open).
  
  

Step 3: Save the Opportunity

After all mandatory fields have been completed, click the Save button at the bottom to save the new opportunity. The opportunity will now appear in the Main View.

Step 4: Update the Opportunity

As the sales process progresses (e.g., after a presentation or negotiation), the responsible Sales Person must regularly reopen and update the opportunity data, especially the Sales Stage and Probability columns, to reflect the latest progress.

Tips & Important Notes

• This module is the main work tool for the Sales Local and International Business teams to manage their daily sales activities.

• By keeping the data in this module up-to-date, management can see an accurate sales pipeline and create a more reliable sales forecast.

• Each Sales Stage typically has a standard Probability associated with it, which helps in weighting the sales forecast.

Activity

Module Guide: Activity

Module Location

CRM > Activity

Module Objective

The Activity module functions as a calendar and work agenda for the sales team. Its purpose is to plan, view, and manage all customer-related activities, such as meeting schedules, phone calls, tasks, and follow-ups. Using this module effectively helps ensure all prospects and customers are handled properly and on time.

1. Main View (Activity Calendar)

The main page of this module is an interactive calendar view that provides a visual overview of your activity schedule.

View Explanation

• Monthly Calendar View: Displays the schedule in a monthly format, complete with color codes corresponding to the Legend on the right side.

• Daily Schedule (Schedule for): Displays a detailed hourly schedule for the selected date.

• Activity List (Activities Sort by Priority): Displays a list of activities for the selected day.

Understanding the Legend

Pay attention to the Legend box on the upper-right side to understand the meaning of each color on the calendar:

• Activity: There is a scheduled activity.

• Today: Marker for the current day.

• Holiday: A public holiday.

• Rescheduled: A rescheduled activity.

• Done: An activity that has been completed.

2. Steps to Manage Activities

The following is the complete workflow for creating and managing an Activity.

Step 1: Create a New Activity

To add a new activity, double-click on the desired time slot in the Schedule for section or directly on a date in the calendar. This action will open the Add Activity form.

Step 2: Fill in Activity Details (Add Activity Form)

Fill in all the relevant information on the form that appears. Fields marked with (*) are mandatory.

• Customer Type, Company Name, Opportunity, Contact Person: Link this activity to the relevant customer or sales opportunity. This is important for tracking interaction history.
  
  

• Activity Type: Choose the type of activity from the dropdown (e.g., Meeting, Call, Email).

• From / To: Set the start and end date and time for the activity.

• Reminder: Set a reminder if needed so you don't miss the schedule.
  

• Description: Fill in a detailed description or the purpose of this activity.
  

• Priority & Status: Set the priority (e.g., High, Normal, Low) and the initial status of the activity.
  

Step 3: Save the Activity

After all mandatory fields have been completed, click the Save button at the bottom to save the new activity. The activity will now appear as a colored block on your Activity Calendar.

Step 4: Update Activity Status

After an activity has been completed, reopen the activity from the calendar and change its status to "Done". This will change the activity's color on the calendar according to the Legend.

Tips & Important Notes

• Use this module every morning to plan your work and ensure you don't miss any important appointments or tasks.

• By always linking activities to the relevant Opportunity, you can build a complete interaction history for each potential sale.

• The Export To MS Excel feature can be used to create your weekly or monthly activity reports for reporting purposes to your superior.

Complaint Management

Module Guide: Complaint Management

Module Location

CRM > Complaint Management

Module Objective

The Complaint Management module functions as a centralized system to record, track, manage, and resolve every complaint received from customers. Using this module helps the company handle issues systematically, improve customer satisfaction, and identify frequently recurring problems with products or services.

1. Main View (Complaint List)

The main page of this module displays a list of all customer complaints that have been recorded in the system.

View Explanation

This page serves as a dashboard to monitor all incoming complaints.

• Filters: You can search for a specific complaint by Document Number, a Date range, Category, or most importantly, by Status (Solved / Not Solved).

• Complaint List: The table below displays a summary of each complaint, with columns such as Document Number, Requester, Complaint Date, Customer Name, and Category.

Button Functions

• New: The primary button to record a new complaint received from a customer.

2. Steps to Manage a Complaint

The following is the complete workflow from recording to resolving a customer complaint.

Step 1: Record a New Complaint

From the Main View, click the New button to open the Add Complaint Management form.

Step 2: Fill in Complaint Details

Fill in all the relevant information on the form that appears. Fields marked with (*) are mandatory.

• Complaint Date & Customer: Select the date the complaint was received and the name of the complaining customer from the dropdown.

• Category: Choose the most appropriate complaint category (e.g., Product Quality, Delivery Delay, etc.).

• Attachment / Reference Documents: Attach supporting files (photos, emails) or link to other documents in the system (such as an invoice number or delivery order).

• Item Complained: If the complaint is related to a specific product, click the [+] icon and add the product details in this section, such as Item Code and Qty.

• Complaint Description: Write down the details of the customer's complaint clearly and completely in the description field.

Step 3: Save the Complaint

Click the Save button to record the new complaint into the system. Its status will automatically be set to 'Not Solved'.

Step 4: Update Resolution Status

After the complaint has been successfully handled and a solution has been provided to the customer, reopen the complaint entry, add notes regarding its resolution, and check the Solved box.

Tips & Important Notes

• Use the Status filter on the main page to quickly see all complaints that are still open (Not Solved) and require immediate follow-up.

• Always attach relevant supporting evidence using the Attachment or Reference Documents features to strengthen the record and facilitate investigation.

• This module is an important tool for the Customer Service, Sales, and Quality Assurance teams to monitor and improve the quality of services and products.

Service Note

Module Location

CRM > Service Note > Service Note

Module Objective

The Service Recording module functions as a system to document and manage all service activities provided to customers. This can include repair services, maintenance, or other after-sales services. This module helps track the entire process, from receiving the item from the customer, through the work process, to returning the item after the service is complete.

1. Main View (Service Recording List)

The main page of this module displays a list of all Service Recording documents that have been created.

View Explanation

This page is the center for viewing and managing all service records that are ongoing or have been completed.

• Filters: You can search for a specific service record by Service Recording Number or a Start Date and End Date range.

• Service List: The table below displays a summary of each service, with columns such as Service Recording Number, Start Date, Customer, Status, and Approval.

Button Functions

• New: The primary button to create a new service record.

2. Steps to Record a New Service

The following is the complete workflow for recording a new service.

Step 1: Create a New Service Record

From the Main View, click the New button to open the Add Service Recording form.

Step 2: Fill in General Service Information

Fill in all the general information at the top of the form:

• Official Record Date & Customer: Select the date and the name of the customer receiving the service.

• Complaint Number: If this service is a follow-up to a recorded complaint, link it with the relevant Complaint Number.
  

• Service Fee & Payment Type: Determine the service fee and select its type, whether it is Free or Service Item Price (Paid).
  
  

• Description must be filled: Describe in detail the service to be provided or the problem being handled.
  

Step 3: Detail the Related Goods/Services

Use the tables in the bottom section to detail the items involved in the service process:

• Goods/Services to be Received: List the items you receive from the customer to be repaired or serviced.

• Service Item/Part Code: Specify the type of service or spare parts used during the service process.

• Goods/Services to be Sent: List the items that will be returned to the customer after the service is complete.

Step 4: Save the Service Record

After all data is filled in, use the buttons in the bottom-left section:

• Save: To save the service record as a draft.

• Confirm: To finalize the service record and move it into the next workflow. 

  

• Cancel: To cancel the entry.

Tips & Important Notes

• Use this module to document all after-sales service activities to have a clear history for each customer.

• Linking a service record with a Complaint Number provides an integrated and easily traceable problem-resolution flow from start to finish.

• This module is very important for the Customer Service team and the technical/service team to ensure all service jobs are recorded and handled properly.

Service Note Inbox

Module Guide: Service Note Inbox

Module Location

CRM > Service Note > Service Note Inbox

Module Objective

The Service Note Inbox module functions as the approval center for all Service Recording documents that have been submitted. This module is used by superiors or managers who are authorized to review and provide approval for service records created by the customer service or technical teams.

1. Main View (Service Note List)

The main page of this module is an "inbox" that displays all service notes requiring your action.

View Explanation

This page provides a summary of all service notes that are awaiting approval.

• Filters: You can search for a specific service note by Service Note Number or a Date From and Date To range. You can also filter by Document Filter Status and Approval Filter Status.

• Request List: The table below will display all service notes awaiting action. The table currently shows "...No Record...".

Column Explanation

• Service Note Number: The unique number of the submitted Service Recording document.

• Start Date: The date the service was started or recorded.

• Customer: The name of the customer associated with the service.

• Status: An icon indicating the current status of the document.

• Approval: An icon indicating the status of the approval process.

• Approved date: The date when the approval was given.

2. Approval Process Steps

The following is the standard workflow for an approver.

Step 1: Access the Inbox

Open the Service Note Inbox module to see the list of service notes that require approval.

Step 2: Review the Service Note Details

Click on one of the rows in the table to open its detail view. In the detail view, you can check all the information that has been input, such as the customer's complaint, the items received, and the service to be provided.

Step 3: Provide Approval

After you open and review the service note details in Step 2, you will find the buttons to grant approval (e.g., "Approve" or "Reject" buttons) within that detail page. Click the appropriate button to complete the review process.

3. Workflow & Integrated Business Process

This module is part of a structured service process workflow.

1. Submission: A user (e.g., customer service staff) creates an entry in the Service Recording module and clicks Confirm.

2. Entering the Queue: The confirmed service note automatically enters the queue in this Service Note Inbox module.

3. Review & Approval: The manager or approver opens this module, selects the service note to be reviewed, opens it, and then provides approval from within the detail page.

4. Status Update: After approval, the status on the original document is updated, and the service process can continue.

Service Sheet

Module Guide: Service Sheet

Module Location

CRM > Service Note > Service Sheet

Module Objective

The Service Sheet module is the next step after Service Recording. This module is used to create a work document or "job sheet" that details the technical work that has been performed. If the "Service Recording" is the initial request, then the "Service Sheet" is the record of the execution and completion of that service by the technical team.

1. Main View (Service Sheet List)

The main page of this module displays a list of all Service Sheets that have been created.

View Explanation

This page is the center for viewing and managing all service work sheets.

• Filters: You can search for a specific service sheet by Service Sheet Number or a Date From and Date To range.

• Service Sheet List: The table below displays a summary of each service sheet, with important columns such as Service Sheet Number, Service Note Number (showing its link), Customer, and Status.

Button Functions

• New: The primary button to create a new Service Sheet.

2. Steps to Create a New Service Sheet

The following is the complete workflow for creating a Service Sheet.

Step 1: Create a New Service Sheet

From the Main View, click the New button to open the Add Service Sheet form.

Step 2: Select the Service Note

This is the most important step in this process.

1. On the Add Service Sheet form, click the Pick button next to the Service Note Number field.

2. The system will display a list of "Service Notes" that have been approved and are ready to be worked on. Select the Service Note that corresponds to the job you are about to perform. 

Step 3: Complete and Save the Service Sheet

1. After the Service Note is selected, the system will likely fill in the customer and service data automatically.

2. Complete any other necessary details (if any), which might include technician's notes, work hours, or spare parts used.

3. Click Save to save as a draft or Confirm to complete and finalize the Service Sheet.

Workflow & Integrated Business Process

1. A Service Note (Service Recording) is created to record the initial request from the customer.

2. The Service Note is approved via the Service Note Inbox.

3. The technical team creates a Service Sheet from the approved Service Note to document the details of the work that has been performed.

Tips & Important Notes

• The Service Sheet is proof of work. Ensure you always create it based on a valid "Service Note" via the Pick button.

• This module is very important for the technical or field service team to report on the work they have completed in detail.

• The data from this Service Sheet can become the basis for billing if the service is chargeable.

Service Sheet Inbox

Module Guide: Service Sheet Inbox

Module Location

CRM > Service Recording > Service Sheet Inbox

Module Objective

The Service Sheet Inbox module functions as the approval center for all Service Sheets that have been completed and submitted by the technical team. This module is used by a superior or service manager to review and validate the work that has been done before the service is considered officially complete and, if necessary, proceeds to the billing process.

1. Main View (Service Sheet List)

The main page of this module is an "inbox" that displays all Service Sheets requiring your action.

View Explanation

This page provides a summary of all Service Sheets that are awaiting approval.

• Filters: You can search for a specific service sheet by Service Sheet Number or a Date From and Date To range. You can also filter by Document Filter Status and Approval Filter Status.

• Request List: The table below will display all service sheets awaiting action. The table currently shows "...No Record...".

Column Explanation

• Service Sheet Number: The unique number of the submitted Service Sheet document.

• Service Note Number: The reference number from the initial Service Recording.

• Customer: The name of the customer associated with the service.

• Status: An icon indicating the current status of the document.

• Approval: An icon indicating the status of the approval process.

• Approved date: The date when the approval was given.

2. Approval Process Steps

The following is the standard workflow for an approver.

Step 1: Access the Inbox

Open the Service Sheet Inbox module to see the list of completed service jobs that require approval.

Step 2: Review the Service Sheet Details

Click on one of the rows in the table to open its detail view. In the detail view, you can check all the information that has been input by the technical team, such as work notes, time spent, or spare parts used.

Step 3: Provide Approval

After you open and review the Service Sheet details in Step 2, you will find the buttons to grant approval (e.g., "Approve" or "Reject" buttons) within that detail page. Click the appropriate button to complete the review process.

3. Workflow & Integrated Business Process

This module is the final stage in the structured service process workflow.

1. A Service Note (Service Recording) is created to record the request.

2. A Service Sheet is created by the technical team to document the completed work, and then it is Confirmed.

3. The confirmed Service Sheet automatically enters the queue in this Service Sheet Inbox module.

4. The service manager reviews and gives final approval.

5. After approval, the service cycle is considered complete and can be forwarded to the Finance team for billing if the service is chargeable.

Tips & Important Notes

• This module is the final control point in the service workflow to ensure all work reported by the technical team is valid and appropriate.

• Approval in this module often triggers the billing process to the customer.

• Use the status filters to easily see all Service Sheets that are still awaiting your approval.

Sales Target

Module Guide: Sales Target

Module Location

CRM > Sales Target > Sales Target

Module Objective

The Sales Target module serves as a central hub for setting, managing, and monitoring sales targets for various periods, sales groupings, and products. The data input here becomes the basis or reference for all sales performance comparison reports, such as "Target vs. Actual."

1. Main View (Sales Target List)

The main page of this module displays a list of all Sales Target documents that have been created.

View Explanation

This page is for viewing and managing all targets that have been set.

• Filters: You can search for a specific target by Period or other keywords.

• Target List: The table below displays a summary of each target, with columns such as SalesTargetNumber, Period, Sales Grouping, Status, and Approval.

Button Functions

• New: The primary button to create a new Sales Target.

• Delete: To delete a selected target.

2. Steps to Manage a Sales Target

The following is the workflow for setting a new target.

Step 1: Create a New Target

From the Main View, click the New button to open the target entry form.

Step 2: Fill in Product Sales Target Details

You will be directed to a form to fill in the target details, which can be specific per product.

• Sales Grouping: Select the sales group or team whose target is being set (e.g., UMS - Mondelez).

• Period Code: Enter the code for the target period, for example, "2025M".

• Target Value: Enter the total sales target value in the appropriate currency. 

  

• File Upload: You can attach a supporting file if available.

• Monthly Target Details: In the detail table below, you can break down the total target into monthly targets. Select the month from the Sales Target Month dropdown and enter the nominal Amount for that month.

Step 3: Save the Target

After all data is filled in, use the buttons in the bottom-left section:

• Save: To save the target as a draft.

• Confirm: To finalize and send the target into the approval workflow.

• Cancel: To cancel the entry.

Workflow & Integrated Business Process

• The target data input here will be pulled by the system for performance comparison reports, such as Target vs Actual Sales Stages.

• A target that has been Confirmed will likely go to a Sales Target Inbox to be approved by management.

Tips & Important Notes

• Ensure the Sales Grouping and Period are correct before saving the target.

• This module is the foundation for all sales performance reporting. The accuracy of the data input here is very important.

• Use the detail table to break down annual targets into more easily monitored monthly targets.

Sales Target Inbox

Module Guide: Sales Target Inbox

Module Location

CRM > Sales Target > Sales Target Inbox

Module Objective

The Sales Target Inbox module functions as the approval center for all Sales Target documents that have been submitted. This module is used by managers or leaders who are authorized to review and provide final approval for the set targets before they become the official performance benchmark.

1. Main View (Target List)

The main page of this module is an "inbox" that displays all Sales Target documents requiring your action.

View Explanation

This page provides a summary of all sales targets that are awaiting approval.

• Filters: You can search for a specific target by Period or other keywords.

• Request List: The table below will display all targets awaiting action. The table currently shows "...No Record...".

Column Explanation

• SalesTargetNumber: The unique number of the submitted Sales Target document.

• Period: The time period covered by the target.

• Total Value: The total value of the submitted target.

• Status: An icon indicating the current status of the document.

• Approval: An icon indicating the status of the approval process.

• Approved Date: The date when the approval was given.

• Requested By: The name of the user or employee who submitted the target.

Button Functions

• Approve: The main action button to approve one or more selected sales targets.

2. Approval Process Steps

The following is the standard workflow for an approver.

Step 1: Access the Inbox

Open the Sales Target Inbox module to see the list of targets that require approval.

Step 2: Review Target Details

Click on one of the rows in the table to open its detail view. In the detail view, you can check all the details that have been input, such as monthly targets or targets per product.

Step 3: Provide Approval

After you have reviewed and are certain about the submitted target:

1. Return to the main Inbox page.

2. Check the box on the left of one or more target rows you wish to approve.

3. Click the Approve button located in the bottom-left section of the page to process the approval.

3. Workflow & Integrated Business Process

This module is part of a structured target-setting process.

1. Submission: A user (e.g., a sales team lead) creates a target in the Sales Target module and clicks Confirm.

2. Entering the Queue: The confirmed target automatically enters the queue in this Sales Target Inbox module.

3. Review & Approval: A manager or sales director opens this module, reviews, and provides approval.

4. Target Activation: After approval, the target becomes active and is officially used as the benchmark in performance comparison reports.

Sales Stage Target Percentage

Module Guide: Sales Stage Target Percentage

Module Location

CRM > Sales Stage Target Percentage

Module Objective

The Sales Stage Target Percentage module functions as a configuration tool to set the target distribution of opportunities across each sales stage for individual salespersons (Account Officers). The goal is to ensure each salesperson has a healthy and balanced sales pipeline, preventing opportunities from just piling up in the initial or final stages.

1. Main View (Target List)

The main page of this module displays a list of the target settings that have been created for each Account Officer.

View Explanation

This page is for viewing and managing all existing target percentage settings.

• Filter: You can search for the settings for a specific Account Officer using the search bar.

• Settings List: The table below displays the Account Officer and a summary of the Sales Stage Target Percentage that has been configured for them.

Button Functions

• New: The primary button to create new target percentage settings for an Account Officer.

2. Steps to Set the Target Percentage

The following is the workflow for setting a new target percentage.

Step 1: Create New Settings

From the Main View, click the New button to open the New Sales Stage Target form.

Step 2: Select the Account Officer

On the form that appears, select the name of the Account Officer (salesperson) from the dropdown whose target you want to set. This field is mandatory (*). After selecting, click Save.

Step 3: Fill in the Percentage per Stage

After saving in Step 2, the system will display the next page (not shown in the image) where you can enter the target percentage for each sales stage that exists in the system. Example entry:

• Prospecting: 20%

• Qualification: 30%

• Proposal: 40%

• Negotiation: 10%

Workflow & Integrated Business Process

The percentage settings you define here will become the benchmark in the CRM > Target vs Actual Sales Stages report to compare the actual pipeline composition of each salesperson against their target composition.

Tips & Important Notes

• Ensure the total percentage of all sales stages for one Account Officer adds up to 100%.

• This module is a strategic tool for Sales Managers to guide their teams in managing the pipeline so it doesn't get stuck in just one stage, thus ensuring a smoother sales flow.

• These settings focus on the distribution of opportunities, not on their monetary value.

Closing Sales Period

Module Guide: Closing Sales Period

Module Location

CRM > Closing Sales Period

Module Objective

The Closing Sales Period module is an administrative tool used to officially close a sales period within the system. After a period is closed, sales transactions (such as Opportunities or Activities) within that period generally can no longer be created or modified. This process is important for finalizing data for performance reporting and accurate commission calculations

1. Main View (Sales Period List)

The main page of this module displays a list of all sales periods that have been defined in the system.

View Explanation

This page is the center for performing the period-closing action.

• Filter: You can search for a specific period by Period Code.

• Period List: The table below displays all existing sales periods, with the following details:

  • Period Code: The unique code for each sales period (e.g., APRIL 2011-JULI 2011, JAN-DES 2012).

  • Start Date: The start date of the period.

  • End Date: The end date of the period.

  • Interval Period: The duration of the period in a specific unit.

  • Period Type: The type of period, for example, MONTHLY.

Button Functions

• Close: The main action button to run the closing process on the selected period.

2. Steps to Close a Sales Period

Step 1: Access the Module and Select a Period

Open the Closing Sales Period module. Find the period you want to close from the list, then select that period by clicking the radio button in the leftmost column of the corresponding row.

Step 2: Run the Closing Process

After the period is selected, click the Close button in the bottom-left section of the page to run the closing process. The system will process and lock that period. 

Tips & Important Notes

• The period closing process is final. After a period is closed, you will most likely no longer be able to create or modify sales transactions within that period.

• Before closing a period, ensure all sales transaction data (such as the status of Opportunities and Activities) is complete and correct.

• This module is generally only accessed by the CRM Administrator or Sales Manager who has the authority to perform period closings.

Manage Warranty

Module Guide: Manage Warranty

Module Location

CRM > Manage Warranty

Module Objective

The Manage Warranty module functions as the data center for viewing, searching for, and managing all product warranty information for items that have been sold to customers. This module is used by the customer service team to verify the warranty status of a product when a customer submits a claim or service request.

1. Main View (Warranty List)

The main page of this module displays a list of all product warranty records that exist in the system.

View Explanation

This page is the database for all active and expired warranties.

• Filter: You can search for a specific warranty record using the search bar based on Document Number or other details.

• Warranty List: The table below displays all warranty records that match the filters. The table currently shows "...No Record...".

Column Explanation

• Document Number: The reference document number, most likely the sales invoice number that is the basis for the warranty creation.

• Item Code / Item Name: The code and name of the product that has a warranty.

• Warranty Start Date: The start date of the warranty period, usually the same as the sales/invoice date.

• Warranty End Date: The expiration date of the warranty period.

Button Functions

• Update: The button to update or change selected warranty data.

2. Warranty Management Workflow

1. Warranty Data Creation (Automatic)

Warranty data is generally not created manually in this module. A warranty record is created automatically by the system when a product that has a warranty period is sold and its Sales Invoice is issued. The invoice date will become the Warranty Start Date.

2. Searching for Warranty Data

To check the warranty status of a customer's product:

1. Open the Manage Warranty module.

2. Use the search bar to find the data by Document Number (invoice number), Item Code, or Item Name.
   
   

3. Click Search. The system will display the warranty details, including its expiration date.

3. Updating Warranty Data

If there is a need to change the data (for example, due to a warranty extension program):

1. Search for and find the warranty record to be changed.

2. Select that record by checking the box in the leftmost column.

3. Click the Update button to open the editing form and make the changes. 

   

Tips & Important Notes

• This module is the primary source of information for the Customer Service team to validate warranty claims from customers quickly and accurately.

• Ensure the product master data has been set up with the correct warranty period so that the records automatically created by the system are valid.

• The Warranty End Date column is the key piece of information for determining whether a customer's product is still under warranty or not.

Campaign List

Module Guide: Campaign List

Module Location

CRM > Campaign Management > Campaign List

Module Objective

The Campaign List module functions as the central hub for planning, budgeting, executing, and monitoring all marketing campaigns or promotional events. This module allows you to define event details, assign responsible persons, and track its budget and actual realized costs.

1. Main View (Campaign List)

The main page of this module displays a list of all promotional events or campaigns that have been created.

View Explanation

This page provides a general overview of all ongoing or completed campaigns.

• Filters: You can search for a specific campaign by Campaign Code or a Date From and Date To range.

• Campaign List: The table below displays a summary of each campaign. There is one example of a "Festival Food" campaign in Gresik.

Column Explanation

• Campaign Code: The unique code for each promotional event.

• Campaign Name: The name of the promotional event.

• Location: The location where the event is held.

• Start Date / End Date: The start and end dates of the event.

• Total Budget: The total budget allocated for the event.

• Total Expenses: The total actual costs that have been incurred for the event.

Button Functions

• New: The primary button to create new promotional event data.

• Print: To print the details of a selected event.

• Delete: To delete a selected event.

2. Steps to Create a New Promotional Event

Step 1: Create a New Campaign

From the Main View, click the New button to open the Add Campaign form.

Step 2: Fill in Campaign Details

Fill in all the relevant information on the form that appears. Fields marked with (*) are mandatory.

• Campaign Name, Description, Start Date, End Date, Location: Fill in all the basic details about the promotional event.
  

• Campaign Manager & Campaign Staff: Assign the manager and staff responsible for the event's execution by clicking [+] Add Person.
  

• Budget: Link the campaign with its allocated budget. Click [+] Add Row to add the Budget Code and Budget Amount details.
  
  

Step 3: Save the Campaign

After all details are filled in, click the Save button to save the new promotional event data.

Tips & Important Notes

• Use this module for all promotional activities so that their expenses and effectiveness can be tracked centrally.

• Monitor the Total Budget vs. Total Expenses columns on the main page to ensure event spending does not exceed the budget.

• For the Total Expenses column to be populated automatically, ensure that all costs related to this promotion are correctly allocated to the corresponding Campaign Code in other modules (e.g., when recording a purchase invoice for the venue rental fee).

Activity History Repot

Report Module Guide: Activity History Report

Module Location

CRM > CRM Report > Activity History Report

Module Objective

The Activity History Report module is used to generate a report containing the history or a list of all activities (such as meetings, phone calls, tasks) that have been recorded in the Activity Module. This report is very useful for managers to monitor the productivity of the sales team and for the sales team to review the interactions they have had with customers.

1. Report Parameters

The main page of this module is a form containing various parameters to customize the report that will be generated.

Here is an explanation for each parameter:

• Criteria:

  • Use this dropdown to filter the report by specific criteria, most likely such as per Salesperson, per Customer, or per Activity Type.

• Display:

  • Choose the display format you want for the report.

  • Report: Displays the data in a standard list or table format.

  • Calendar: Displays the data in a visual calendar format.

• Location / Status:

  • Filter the report by the location or the status of the activities (for example, to only display activities that are "Done" or completed).

• From / To:

  • Specify the From and To date range to define the report's period (e.g., August 1, 2025).

2. Steps to Generate the Report

Step 1: Set Report Parameters

Select all the parameters you need, especially defining the date range and other criteria to get the specific data you want.

Step 2: Generate the Report

After all parameters are set, click one of the two buttons in the bottom-left section of the page:

• Display Report: To preview the activity report directly on your screen. 

  

• Export To MS Excel: To download the report data in an Excel file format. 

  

Tips & Important Notes

• This report is an excellent tool for Sales Managers to monitor the quantity and type of activities performed by each member of their team.

• Use the Calendar format to get a visualization of the schedule of past activities within a period.

• The accuracy of this report is highly dependent on the Sales team's discipline in routinely recording all of their activities in the Activity Module.

Current Sales Stage

Report Module Guide: Current Sales Stage

Module Location

CRM > CRM Report > Current Sales Stage

Module Objective

The Current Sales Stage report module is used to generate a report that provides a current overview or snapshot of the sales pipeline. This report displays a list of all existing opportunities and shows which stage each of those opportunities is currently in. This is an important tool for sales forecasting and managing the overall health of the pipeline.

1. Report Parameters

The main page of this module is a form containing various parameters to customize the report that will be generated.

Here is an explanation for each parameter:

• Account Officer:

  • Use this dropdown to filter the report to show the pipeline for all salespeople (-- All --) or for a specific selected salesperson.

• Opportunity:

  • Use this field to search for and display data for one specific opportunity.

• Status:

  • Filter opportunities by their status, for example, to only display those that are still "Open", "Won", or "Lost".

• Change Date:

  • Specify a To date range to see opportunities whose status changed within that period (e.g., up to August 31, 2025).

2. Steps to Generate the Report

Step 1: Set Report Parameters

Select all the parameters you need to focus the report. For example, select a specific Account Officer and the "Open" Status to see all active deals for that salesperson.

Step 2: Generate the Report

After all parameters are set, click one of the two buttons in the bottom-left section of the page:

• Display Report: To preview the report directly on your screen.
  

• Export To MS Excel: To download the report data in an Excel file format.
  

Tips & Important Notes

• This report is a primary tool for Sales Managers to get a quick overview of the entire ongoing sales pipeline.

• Use the Status filter and select "Open" to see all active deals that still have the potential to be won.

• The accuracy of this report is highly dependent on the Sales team's discipline in updating the Sales Stage in the Opportunity Module whenever there is progress.

Performance Each Account Officer

Report Module Guide: Performance Each AO

Module Location

CRM > CRM Report > Performance Each AO

Module Objective

The Performance Each AO (Account Officer) report module is used to generate a report that analyzes the performance of each salesperson. This report summarizes their activities and work results based on the opportunity data they manage. It is an important tool for sales managers to conduct evaluations, provide coaching, and measure team achievements.

1. Report Parameters

The main page of this module is a form containing various parameters to customize the performance report that will be generated.

Here is an explanation for each parameter:

2. Steps to Generate the Report

Step 1: Set Report Parameters

Select all the parameters you need to focus the report. For example, to see a salesperson's winning performance last month, select the Account Officer's name, set the date range to the previous month, and set the Opportunity Status In to "All".

Step 2: Generate the Report

After all parameters are set, click one of the two buttons in the bottom-left section of the page:

Tips & Important Notes

Sales Product Target

Report Module Guide: Sales Stage Target vs Actual

Module Location

CRM > CRM Report > Sales Product Target

Module Objective

The Sales Product Target module is used to generate a report that compares the actual composition of a salesperson's sales pipeline with the percentage targets that have been set for them. This report is a managerial tool for evaluating whether a salesperson's pipeline is healthy and balanced, or clustered in specific stages.

1. Report Parameters

The main page of this module is a form containing various parameters to customize the report that will be generated.

Here is an explanation for each parameter:

• Account Officer:

  • Select All Account Officer to display the comparison report for all salespeople.

  • Select Selected Account Officer to choose one or more specific salespeople to be evaluated.

• Opportunity Status In:

  • Filter opportunities by their status.

  • Select All Status to include all opportunities.

  • Select Selected Status to filter by a specific status (the most common choice is selecting the "Open" status to analyze the active pipeline).

2. Steps to Generate the Report

Step 1: Set Report Parameters

Select the Account Officer and Opportunity Status In that you wish to analyze.

Step 2: Generate the Report

After all parameters are set, click one of the two buttons in the bottom-left section of the page:

• Display Report: To preview the comparison report directly on your screen. 

  

• Export To MS Excel: To download the report data in an Excel file format. 

  

3. Workflow & Integrated Business Process

This report is the culmination of several processes in the CRM modules:

1. Target Setting: A manager first sets the percentage targets in the Sales Stage Target Percentage module.

2. Sales Activity: The Sales team manages and updates the sales stage of each deal in the Opportunity module.

3. Performance Analysis: The manager uses this report (Sales Stage Target vs Actual) to compare the actual data from the Opportunity module with the targets that have been set.

Tips & Important Notes

• This report is used to answer questions like, "Is salesperson A's pipeline too heavy in the early stages and lacking in the negotiation stage according to their target?"

• To ensure this report can display a valid comparison, make sure the percentage targets have been set first in the Sales Stage Target Percentage module.

• This is a good coaching tool for Sales Managers to help their teams proactively manage their pipelines and ensure a healthy deal flow.

Campaign Report

Report Module Guide: Campaign Report

Module Location

CRM > CRM Report > Campaign Report

Module Objective

The Campaign Report module is used to generate a report that summarizes all marketing campaigns or promotional events based on a specific time period. This report is used to review promotional activities that have been or are currently running, including a summary of their budgets and costs.

1. Report Parameters

The main page of this module is a simple form containing several parameters to customize the report that will be generated.

Here is an explanation for each parameter:

• Campaign Period:

  • Specify the From and To date range to display all campaigns that were active within that period (e.g., August 1, 2025, to August 31, 2025).

• Currency:

  • Choose how currency values will be displayed in the report.

  • Document: Displays values in the original currency used when creating the campaign document.

  • Base Currency: Converts all values to the company's base currency.

2. Steps to Generate the Report

Step 1: Set Report Parameters

Define the Campaign Period range and select the Currency option you want.

Step 2: Generate the Report

After all parameters are set, click one of the two buttons in the bottom-left section of the page:

• Display Report: To preview the campaign report directly on your screen. 

  

• Export To MS Excel: To download the report data in an Excel file format. 

  

Workflow & Integrated Business Process

This report pulls its data from the Campaign Management Module. To get an accurate report, ensure all campaign details, especially budgets and cost allocations, have been entered correctly.

Tips & Important Notes

• Use this report at the end of each month to review all promotional activities that have taken place.

• This report is an effective tool for the Marketing and Sales teams to measure the Return on Investment (ROI) of the promotional activities they have conducted.

Campaign Budget Expenses

Report Module Guide: Campaign Budget Expense

Module Location

CRM > CRM Report > Campaign Budget Expense

Module Objective

The Campaign Budget Expense report module is used to generate a financial report that specifically compares the allocated Budget with the Actual Expense that has been incurred for a promotional event. This report is a financial control tool for monitoring and analyzing the effectiveness of the use of promotional funds.

1. Report Parameters

The main page of this module is a simple form containing several parameters to customize the report that will be generated.

Here is an explanation for each parameter:

• Campaign Period:

  • Specify the From and To date range to display all campaigns that were active within that period (e.g., August 1, 2025, to August 31, 2025).

• Currency:

  • Choose how currency values will be displayed in the report.

  • Document: Displays values in the original currency used when creating the campaign document.

  • Base Currency: Converts all values to the company's base currency.

2. Steps to Generate the Report

Step 1: Set Report Parameters

Define the Campaign Period range and select the Currency option you want.

Step 2: Generate the Report

After all parameters are set, click one of the two buttons in the bottom-left section of the page:

• Display Report: To preview the comparison report directly on your screen. 

  

• Export To MS Excel: To download the report data in an Excel file format. 

  

Workflow & Integrated Business Process

This report pulls budget data from the Campaign Management Module and actual cost data from accounting modules (e.g., Purchase Invoice).

To get an accurate report, ensure that all costs related to a promotion have been correctly allocated to the appropriate Campaign Code when they are recorded.

Tips & Important Notes

• Use this report to perform tight financial control over every promotional event that is run.

• This report helps the Marketing and Finance teams to analyze the effectiveness of promotional budget spending and to calculate Return on Investment (ROI).